Our Promise
Returns & Exchanges
Returns are accepted within 30 days. Customers are responsible for return shipping. Refunds are issued after the returned item is received and inspected. Exchanges are also available.
How it works
- Email info@theansweris.com with your order number and the item(s) you'd like to return or exchange.
- We'll reply within one business day with simple return instructions.
- Send the item back to the address below within 30 days of delivery. Return shipping is the customer's responsibility.
- Once we receive and inspect the item, we'll process your refund to your original payment method — typically within 3–5 business days — or ship your exchange.
What qualifies
- Returned within 30 days of delivery.
- Unworn and unwashed, with original tags where applicable.
- Sent in protective packaging so it arrives back in resellable condition.
Worn it once and changed your mind? Reach out anyway — we'll always try to make it right.
Wrong size or wrong item?
If we shipped the wrong size or item, that's on us. We'll cover return shipping and send the correct piece at no extra cost. Just email us a photo of what you received.
Return address
The Answer IsAttn: Returns
7040 Avenida Encinas
Suite 104-711
Carlsbad, CA 92011
Questions
Email info@theansweris.com any time. A real person on our team will get back to you — usually same day.
Thank you, and God bless. — Kip & the team